Privacy & Compliance

Cookies & Tracking Technologies Policy

Transparency regarding how we handle session cookies, telemetry data, and traveler preferences across our airport lounge network.

Airport lounge privacy and cookies
Privacy & Compliance

Cookies & Tracking Technologies Policy

Transparency regarding how we handle session cookies, telemetry data, and traveler preferences across our airport lounge network.

1. What Are Cookies?

Cookies are small text files placed and stored on your computer, tablet, or smartphone when you visit web pages. They are widely implemented across the web to enable platform features, remember session preferences, and improve user browsing performance during airport lounge reservations and travel concierge bookings.

Cookies do not damage your device and do not contain executable programs. They simply store specific operational tokens that enable our systems to recognise your device across different sessions.

2. How Visa Airport Uses Cookies

Visa Airport uses cookies and allied browser storage technologies to maintain platform reliability, deliver personalized lounge access passes, and monitor infrastructure metrics. We utilize these tools for the following core objectives:

Secure Sessions

Verifying legitimate access to lounge booking dashboards and preventing fraudulent inquiries.

Terminal Routing

Retaining airport terminal choices and selected lounge preferences for expedited re-orders.

3. Categories of Cookies We Operate

We categorize our web cookies into three distinct operational groups:

Category Primary Purpose Lifespan
Essential Authentication, security protocols, checkout mechanics Session to 12 Months
Performance & Analytics Aggregated traffic analytics, server speed, interface usability Up to 24 Months
Preference Settings Airport filters, currency display, language preference 6 to 12 Months

4. Cookie Preferences Hub

Customize your privacy choices directly from this panel.

Preferences Saved

Strictly Necessary Cookies

Mandatory for core site operation, secure lounge booking, and digital pass generation.

Performance & Analytics Cookies

Permits anonymous analysis of airport navigation flow and booking completion speeds.

Functional Preferences

Stores preferred airport lounges, terminal search history, and UI layout settings.

5. Third-Party Service Providers

Some service components on our portal rely on verified third-party telemetry tools, including cloud infrastructure metrics and mapping utilities for terminal gate locations. These partners may place their own cookies in accordance with their respective privacy policies.

You can review broader data governance details in our Privacy Policy and Terms of Use.

6. Changes to This Cookies Policy

We may update this policy periodically to reflect operational refinements or statutory standards. Revised dates will be displayed at the top of this documentation. Continued use of our portal following revisions confirms your acknowledgement of the updated guidelines.

7. Questions & Inquiries

Have specific inquiries regarding our cookie procedures or personal data protection? Reach out to our dedicated support desk.