Refund and Cancellation Policy
Clear, reliable conditions regarding order cancellations, rescheduling timeframes, flight delay compensations, and payment reimbursement options.
Refund and Cancellation Policy
Clear, reliable conditions regarding order cancellations, rescheduling timeframes, flight delay compensations, and payment reimbursement options.
1. General Booking & Cancellation Framework
At Visa Airport, we prioritize flexible access to international lounge facilities and concierge airport solutions. All purchases made through our booking portal are registered digitally with an instant access code.
Pass holders who wish to adjust their arrival schedule or cancel lounge access can initiate requests directly through their confirmation dashboard or by notifying our support desk with their order identifier.
Direct Digital Confirmation
All requests are logged immediately upon submission. Verification depends on the specific lounge provider partner rules and airport authority guidelines.
2. Standard Cancellation Window
Lounge passes and supplementary terminal arrangements may be cancelled or rescheduled based on the following standard timeframes prior to scheduled lounge entry:
| Cancellation Timeframe | Applicable Return Rate | Processing Fee |
|---|---|---|
| More than 24 hours prior | Full booking balance | No charge |
| 12 to 24 hours prior | 80% of booking balance | Standard admin fee |
| Less than 12 hours prior | 50% voucher credit | Standard admin fee |
| After scheduled access slot | Ineligible for refund | Full value retained |
3. Flight Delays, Cancellations & Disruptions
Air travel involves unpredictable schedules. In the event of confirmed airline cancellations or substantial departure delays exceeding 4 hours, special conditions apply:
- Lounge Rescheduling: Free date and time adjustments to any alternative lounge slot at the same terminal within a 48-hour window.
- Airline Proof Submission: Upon submission of official flight cancellation notice from your operating carrier, full credit voucher is issued instantly without penalty.
- Terminal Closures: Full electronic reimbursement is automatically processed if airport security mandates a terminal shutdown.
4. Reimbursement Processing & Methods
Once an eligibility request is reviewed and confirmed by our operations team, funds are dispatched to the original payment channel:
Payment Cards
Processed within 3 to 7 business banking days depending on the card issuer.
Travel Credit
Issued within 1 hour for immediate reuse across any lounge network booking.
5. Non-Refundable Scenarios
Certain specialized services and circumstances cannot be refunded once delivered or expired:
- Lounge passes that have already been validated or scanned at reception desks.
- Bespoke VIP tarmac transfer vehicles once dispatched on airport apron zones.
- Promotional event vouchers marked as strictly non-transferable at checkout.